1. General Terms
By making a booking or down payment (DP) with Ocean Penida, you acknowledge and agree to the following refund and cancellation terms.
2. Cancellation Policy
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Cancellations made more than 7 days before the scheduled trip (H-7) may be eligible for a partial refund, subject to administrative fees depending on the service type.
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Cancellations made within or less than 7 days (H-7) before the trip are non-refundable and non-cancellable, regardless of the reason (including personal issues, change of plans, or mild weather conditions).
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No-shows on the day of departure are not eligible for any refund.
3. Refund Policy
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The down payment (DP) or full payment is non-refundable after H-7.
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Refunds for cancellations made earlier than H-7 are subject to a 10–20% administrative deduction.
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Approved refunds (if any) will be processed via bank transfer within 7–14 business days.
4. Reschedule Policy
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Rescheduling requests must be made no later than 7 days before the departure date and are subject to availability.
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Reschedules requested after H-7 are not allowed, and the payment will be forfeited.
5. Force Majeure
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In case of force majeure (such as natural disasters, port closures, government restrictions, or emergencies), schedules may be adjusted without additional charges, but a full refund is not guaranteed.
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Ocean Penida reserves the right to decline refunds for cancellations due to circumstances beyond our control.
📩 Contact Us
If you have any questions regarding this policy, please contact us at:
Ocean Penida
📍 Jl. Akasia, Sumerta, East Denpasar, Bali 80239
📧 wayanlasiana87@gmail.com
📞 +62 812-3643-4321
🌐 https://oceanpenida.com